About the SOS Wristband
Does it call 911?
No. It sends an instant alert to the phones of the family members you add in the free app. It is not a monitored medical alert service, so in an emergency always call 911.
Which app does it use?
The free Tuya Smart / Smart Life app, available for iPhone and Android.
What do I need to use it?
A 2.4 GHz home Wi-Fi network and a smartphone with the free app. Networks that are 5 GHz only are not supported. The wristband needs to stay within range of your router.
Can several family members get the alert?
Yes. Share the device in the app with the family members who should be notified, and everyone gets the alert at the same time.
Does it work outside the home?
No. It works through your home Wi-Fi. It has no GPS or cellular connection.
Does it detect falls automatically?
No. The alert is sent when the button is pressed.
What happens if the Wi-Fi or internet goes down?
Alerts need an active Wi-Fi and internet connection. If your Wi-Fi or internet is down, the alert cannot be sent.
Can it be worn in the shower?
Yes. The sealed design is water-resistant against shower steam and splashes. It is not made for swimming.
How do I charge it?
Use the included magnetic charging cable. A full charge takes about 60 minutes, followed by a long standby between charges. Battery life varies with use.
Orders & Shipping
How much is shipping?
Shipping to the United States is free on every order.
How long will my order take?
Orders are processed in 1 to 3 business days and usually arrive in 8 to 15 business days. Every order includes tracking. See our Shipping Policy.
Will it arrive before Christmas?
Order by December 1 for the best chance of holiday delivery.
Can I cancel my order?
Yes, you can cancel for a full refund before your order ships.
Returns & Payments
Can I return it?
Yes. You have 30 days from delivery to request a return. Damaged or defective items are replaced or refunded for free. See our Return & Refund Policy.
Which payment methods do you accept?
Credit and debit cards, Shop Pay, PayPal, Apple Pay and Google Pay. All payments go through a secure, encrypted checkout.
How can I contact you?
Use our Contact page and we will reply within 1 to 2 business days.